Before you perform the following solutions, please note that:

• Make sure your console is turned on. The console cannot respond in standby mode.

• If you have just turned on the console, please wait a while until the console's setup is ready.

• Your voice should be clear and recognizable. If the voice is too loud or too low, this may result in a failure.

• Please say your command and wait the device to respond.

• When the console is connected with external devices, the performance of voice service may be affected.