I have connected an external source to my console but I get no picture and/or sound.

• Check whether the connection between the external device and your console is correct and secure.

• Make sure that you select the corresponding input source. For example, if you connect HDMI cable to HDMI 1 port, please select HDMI 1 as the input source on console.
• If the signal is intermittent, unplug the console power cord from AC outlet and reconnect after 60 seconds.