Other Issues

Choose the issue your console occurs.

The console automatically turns on or off by itself, or the console cannot be turned on or off.

When the console is under configurations, such as Remove User Data or Reset to Factory Default, the console will retart by itself. This is normal.

Turns off by itself

Check if the power cord is connected to AC outlet. Disconnection will let the console shut down.
Check if Sleep Timer, Power Off Timer or Auto Sleep is set. These features will help the console to automatically turn off at the specified time.
Press button on your remote control and select Settings > System > Power & Energy. Please find these features in Power & Energy.
Check if CEC Control is enabled. When CEC control is enabled and HDMI & CEC compatible external devices are turned off, the console will enter the standby mode.
Press button on your remote control and select Settings > Channels & Inputs > External Inputs > Device auto power off.

Turns on by itself

Check if Power On Timer is enabled. This feature will help the console to automatically turn on.
Press button on your remote control and select Settings > System > Power & Energy > Power > Power On Timer.
Check if TV Auto Power On is enabled. This feature will help the console to automatically turn on when HDMI & CEC compatible external devices are turned on.
Press button on your remote control and select Settings > Channels & Inputs > External Inputs > TV auto power on.

Cannot be turned on

Check if the power cord is connected to AC outlet. You can unplug the console power cord from AC outlet and re-plug it after 60 seconds.
Try to turn on the console with the remote control. Press the power button on the remote control and check if the console turns on. If you cannot turn on the console with the remote control, please refer to Troubleshooting > Remote Control Issues in this manual to troubleshoot.
Try to turn on the console with the power button on the console. Press the power button and check if the console turns on.

Cannot be turned off

When the console cannot be turned off with the remote control, the remote control may not work. Please refer to Troubleshooting > Remote Control Issues in this manual to troubleshoot.
Try to press the power button on the console to turn it off. For some models, press the power button on the console to display the on-screen menu, and press the button again to move the focus to Power off to turn off the console.
If the console cannot be turned off by pressing the power button on the console, disconnect the power cord from the AC outlet.

The software update takes a couple of minutes. Please wait a while.

Check whether there are network issues with your console. Try to upgrade again when network issues are fixed.
Restart your console then try to perform system update.
If the issue persists, you can upgrade the software using a USB drive. For specific information please refer to Settings Overview > Support > System Update in this manual.

Make sure that you didn't factory reset the console before. Factory reset will erase all the settings.
Make sure that you didn't remove user data before. This operation will clear relative settings.
Make sure that the console is not in store mode. When the console is in store mode, console settings will be reset every few minutes.
Check if you have updated the software recently. The system may be unstable after the console is upgraded.
When you turn off the console, some settings will be automatically switched off.

Press button on your remote control and select Account in the navigation bar on the Home screen.
Select Manage accounts > Remove.

Note:

This setting will completely delete your usage data, bluetooth equipment management information, device name, etc.) and the data cannot be restored.
The console will restart after you confirm to clear data.

This is normal because it generates heat when you use the console for a period of time, but the heat does not affect the console's functionality. As long as the console runs normally, you don't need to worry.
We recommend you to place the console in a proper ventilation for air circulation. If you find that the console is too hot, you can try to turn off the console.

The voice-over is due to the enabling of Voice Guide. To turn off Voice Guide, press button on your remote control and select Settings > System > System sounds and turn System sounds off. This function may not be applicable in some models/countries/regions.