External Device Connection Issues

Please check the items below.

No sound from the console while using the casting feature.

  • Check if Mute mode is set to On. If so, press the mute button on your remote to restore the sound. If not, turn up the volume.
  • Check if Speaker is selected at > Settings > Display&Sound > Audio Output.
  • Check the network status. If the network signal is weak or low, there may exist a sound delay between the console and the mobile device. For specific information please refer to Troubleshooting > Network Issues in this manual.

I cannot mirror the screen or cast the content of my mobile device or PC on the console.

  • Check if your console supports Screen Sharing/Content Sharing at > Apps > Connections Tips > Screen Sharing/Application Sharing.
  • Some console models may not support Content Sharing.
  • For iPhone, iPad, or Mac, use AirPlay to share content on the console. Check if your console supports AirPlay at > Apps > Connections Tips > Airplay. Some console models may not support AirPlay.
  • Check if Content Sharing is turned on. Press > Settings > System > Advanced System > Content Sharing.
  • Make sure that the console and the mobile device are connected to the same network.
  • Check if the content that you are playing is copyrighted. Some copyrighted files may not be cast to the console.
  • Check the network status. Casting failure may result from weak or low signal strength. For specific information please refer to Troubleshooting > Network Issues in this manual.
  • Exit and re-enter Screen Sharing/Content Sharing in case that there is a software bug.

The console cannot be connected to my soundbar, Bluetooth wireless headphones or speakers.

  • Check if the Bluetooth device is compatible with the console.
  • Check if connection cable or cable connector is damaged.
  • Check if the Bluetooth is turned on at > Settings > Remotes & accessories > Bluetooth.
  • Turn off and restart Bluetooth at > Settings > Remotes & accessories > Bluetooth.

Connection between external devices and the console is unstable.

  • Check if the connection cable is securely connected to the console and soundbar.
  • When the external device and the console are connected via wireless, make sure that there are no obstacles between them.
  • Make sure that the distance between the Bluetooth device and the console is within 10 metres.
  • Check if the Bluetooth device is powered on or its battery is fully charged.
  • Check Bluetooth module specifications. Make sure that the frequency range of Bluetooth devices is not the same as other electric appliances, otherwise Bluetooth devices may be affected.

I cannot select a connected device or find a connected HDMI device.

  • Press / button on your remote control to select the corresponding input source. For example, if you connect HDMI cable to HDMI 1 port, please select HDMI 1 as the input source on console.
  • Check if the external device is powered on.
  • Check if connection cable or cable connector is damaged.
  • Check if the cable is securely connected.
  • Check if the external device is compatible with the console.

I want to output sound from headphones and console speakers, or from Bluetooth speaker and console speakers at the same time.

  • If you connect wired headphones to the console, press button on your remote control to select Settings > Display & Sound > Audio Output to choose Wired Headphone.
  • If you want to connect bluetooth headphones/bluetooth speaker to the console:

    a. Turn on bluetooth at > Settings > Remotes & accessories > Bluetooth.

    b. Connect your bluetooth headphones/bluetooth speaker and set the external device as BT Headphone in Settings > Display & Sound > Audio Output > Bluetooth Speaker.

    c. Press button on your remote control, select Settings > Display & Sound > Audio Output to choose Speaker.