Please first try the following steps to resolve the issues:

• Check whether the console has updated the latest software

• Restart or reset the console

If the issue persists, select the following issues bellow to start troubleshooting:

Picture Issues	Sound Issues
Network Issues	App Issues
Remote Control Issues	External Device Connection Issues
HDMI & CEC Issues	Voice Service Issues
Media Files	Other Issues

If the solutions do not help you resolve the issues, please contact our service center.