Picture Issues

Please check the items below.

The picture is distorted, blurry or flickering, or cuts out momentarily.

Press button on your remote control and select Settings > Display & Sound > Picture > Clarity to adjust Clarity settings.
Make sure that the connection cable or the cable connector is not damaged.
Make sure that the connection cable is securely connected to the console and the external device.
Some electrical appliances may affect the console. If you turn off the appliance and the interference disappears, it proves that the appliance does affect the picture performance. Please move it further away from your console.
When connecting the console to external devices, leave some space between the external devices and the console.

Note:

Picture distortion caused by weak or poor signal reception is not a console malfunction.
The compressed video may cause picture distortion, especially for the fast moving pictures from sports and action movies.

Switch to other contents to check if the picture is normal.
Change the output resolution of your external device. When the console is not compatible with the output resolution, dots or lines may occur.
Check if the console is located in a humid space for a long time. It is suggested to use the console in a relatively dry environment.
Some electrical appliances may affect the console. If you turn off the appliance and the interference disappears, it proves that the appliance does affect the picture performance. Please move it further away from your console.

Check Light Sensor settings at > Settings > Display & Sound > Picture > General > Automatic Light Sensor. If Automatic Light Sensor is on, remove the objects that may block the console light sensor.
Turn on Automatic Light Sensor. Press button on your remote control and select Settings > Display & Sound > Picture > General > Light Sensor Shift to adjust the setting.

Note:

The light sensor feature settings may not be applicable in some models/countries/regions.