Remote Control Issues

Choose the issue your device occurs.

The console is slow to respond to the remote control.

When the console has just started, the response delay may occur between the console and remote control. Please wait a while to use the remote control.

  • The battery power of the remote control may be low. You can replace the batteries with new ones. For solar remote control, you can charge by exposing the solar panel to light or using a type-C cable.

  • If the battery power is normal, take out the batteries, press any key for 1~2 seconds, and install batteries back. This method is only applicable for battery-replaceable remote control models.

I want to use the remote control to control other devices.

  • Turn on HDMI Control on the console. Press button on your remote control and select Settings > Channels & Inputs > External Inputs > HDMI control.

  • Confirm that the external device is HDMI & CEC compatible and the HDMI & CEC feature of the connected device is turned on. For specific information, please refer to the user manual with the external device.

  • Check whether the power cable of the external device is properly connected and the HDMI cable connection between the external device and the console is secure. Please use a HDMI cable of standard specification and make sure the cable lis not damaged.