Voice Service Issues

Choose the issue your TV occurs.

Before you perform the following solutions, please note that:

  • Make sure your TV is turned on. The TV cannot respond in standby mode.

  • If you have just turned on the TV, please wait a while until the TV's setup is ready.

  • Your voice should be clear and recognisable. If the voice is too loud or too low, this may result in a failure.

  • Please say your command and wait the device to respond.

  • When the TV is connected with external devices, the performance of voice service may be affected.

Voice button on remote control doesn't work.

  • Check the status of your remote control. For specific information please refer to Troubleshooting > Remote Control Issues in this manual.

  • Keep the remote control within 3 metres from the TV.

  • Change account or log out of the account.

The TV fails to receive voice command. I spoke wake-up words, but there's no answer.

  • Check whether the built-in microphone control button at the bottom of the TV is switched on.

  • After the Voice Assistant setup has been completed, check whether the Hands-Free mode is turned on. Press button, select Set up Google TV on lancher.

  • Wake-up words may differ depending on Voice Assistant. For specific information please refer to First-Time Use > Using the TV Voice Service > Hands-Free Wake-up in this manual.

  • When the TV is far from you or the noise is loud, the TV may not receive voice command accurately.

  • Change account or log out of the account.

Note:

  • The Hands-Free Wake-up and some of its features are available on limited country/region/language.