• See Number 1, 2, 3, 6 in Common solutions to network issues.

When connected to a wireless network

• See Number 1, 2, 3, 4, 6 in Common solutions to network issues.

When connected to a wired network

• See Number 3, 4, 5 in Common solutions to network issues.

1. Position your wireless router, modem router, or access point close to the TV. Avoid putting it in a corner. As much as possible, make sure there is no wall between the TV and router.

2. Check whether there is radio wave interference. Wireless devices such as microwaves, mobile phones, operating within the same radio frequency range may interfere with the TV. If you use the TV and other wireless devices simultaneously, you may experience a worse network performance. Please power off these wireless devices or keep them away from the TV.

3. Restart your modem/router. Power off your modem/router and power it on again after at least 60 seconds. It may take time for your modem/router to reconnect to the Internet.

4. Check your modem/router. Make sure cables are securely connected to your modem/router and the lights flash intermittently and regularly.

5. Make sure one end of the network cable is securely connected on the back of the TV, the other end securely connected to an external modem/router. Any loose connection may cause unstable or disconnected network.

6. If the issue is not improved after following the steps above, you can try using a wired network connection. For specific information please refer to First-Time Use > Connecting to the Internet > Connect to a Wired (Ethernet) Network in this manual.