Please first try the following steps to resolve the issues:

• Check whether the TV has updated the latest software

• Restart or reset the TV

If the issue persists, select the following issues bellow to start troubleshooting:

Picture Issues	Sound Issues
Channel and Broadcast Issues	Network Issues
App Issues	Remote Control Issues
External Device Connection Issues	HDMI & CEC Issues
Voice Service Issues	Media Files
Other Issues

If the solutions do not help you resolve the issues, please contact our service centre.