Other Issues

Choose the issue your TV occurs.

The TV automatically turns on or off by itself, or the TV cannot be turned on or off.

When the TV is under configurations, such as Remove User Data or Reset to Factory Default, the TV will retart by itself. This is normal.

Turns off by itself

  • Check if the power cord is connected to AC outlet. Disconnection will let the TV shut down.

  • Check if Sleep Timer, Power Off Timer or Auto Sleep is set. These features will help the TV to automatically turn off at the specified time.

    Press button on your remote control and select Settings > System > Power & Energy. Please find these features in Power & Energy.

  • Check if CEC Control is enabled. When CEC control is enabled and HDMI & CEC compatible external devices are turned off, the TV will enter the standby mode.

    Press button on your remote control and select Settings > System > Channels & Inputs > Inputs > Device auto power off.

Turns on by itself

  • Check if Power On Timer is enabled. This feature will help the TV to automatically turn on.

    Press button on your remote control and select Settings > System > Power & Energy > Power > Power On Timer.

  • Check if TV Auto Power On is enabled. This feature will help the TV to automatically turn on when HDMI & CEC compatible external devices are turned on.

    Press button on your remote control and select Settings > Channels & Inputs > Inputs > TV auto power on.

Cannot be turned on

  • Check if the power cord is connected to AC outlet. You can unplug the TV power cord from AC outlet and re-plug it after 60 seconds.

  • Try to turn on the TV with the remote control. Press the power button on the remote control and check if the TV turns on. If you cannot turn on the TV with the remote control, please refer to Troubleshooting > Remote Control Issues in this manual to troubleshoot.

  • Try to turn on the TV with the power button on the TV. Press the power button and check if the TV turns on.

Cannot be turned off

  • When the TV cannot be turned off with the remote control, the remote control may not work. Please refer to Troubleshooting > Remote Control Issues in this manual to troubleshoot.

  • Try to press the power button on the TV to turn it off. For some models, press the power button on the TV to display the on-screen menu, and press the button again to move the focus to Power off to turn off the TV.

  • If the TV cannot be turned off by pressing the power button on the TV, disconnect the power cord from the AC outlet.

System update cannot be completed.

The software update takes a couple of minutes. Please wait a while.

The settings are lost and need re-configure every time when the TV is turned on.

  • Make sure that you didn't factory reset the TV before. Factory reset will erase all the settings.
  • Make sure that you didn't remove user data before. This operation will clear relative settings.
  • Make sure that the TV is not in store mode. When the TV is in store mode, TV settings will be reset every few minutes.
  • Check if you have updated the software recently. The system may be unstable after the TV is upgraded.
  • When you turn off the TV, some settings will be automatically switched off.

I want to sign out my account or delete account usage data.

  1. Press button on your remote control and select Account in the navigation bar on the Home screen.
  2. Select Manage accounts > Remove.
Note:
  • This setting will completely delete your usage data (including account, Live TV favorite channel list (Tuner function may not be applicable in some models/countries/regions.), bluetooth equipment management information, TV name, etc.) and the data cannot be restored.
  • The TV will restart after you confirm to clear data.

The TV is hot.

  • This is normal because the panel generates heat when you use the TV for a period of time, but the heat does not affect the TV's functionality. As long as the TV runs normally, you don't need to worry.

  • We recommend you to place the TV in a proper ventilation for air circulation. If you find that the TV is too hot, you can try to turn off the TV.

  • When the TV is in standby mode, you may also feel the heat because the TV may be under Standby Recording.

I can hear the voice-over of the TV on-screen menu or contents.

  • The voice-over is due to the enabling of Voice Guide. To turn off Voice Guide, press button on your remote control and select Settings > System > System sounds and turn System sounds off. This function may not be applicable in some models/countries/regions.