Channel and Broadcast Issues
Note:
- Tuner function may not be applicable in some models/countries/regions.
Please check the items below.
In Live TV, there is no signal, or a weak signal, or you cannot find any channels.
The subtitles are not displaying or are in the wrong place on the TV screen.
In Live TV, there is no signal, or a weak signal, or you cannot find any channels.
- Please check the following things first.
a. The cable or cable connector of the antenna is not damaged.
b. The antenna cable is not loose or disconnected.
c. The antenna cable is connected to the correct port.
d. "TV" is selected as the input source.
- If no signal or weak signal occasionally happens, disconnect the antenna cable and reconnect it.
- If you use a set-top box or cable box, check the broadcast signals or the network status that is connected to the external device.
- If the problem persists, scan channels again. In Live TV, press
button on your remote control and select 
Settings > Channels & Inputs > Channels > Auto Channel Scan / . For specific information please refer to Enjoy Live TV > Channel Scan in this manual.
The subtitles are not displaying or are in the wrong place on the TV screen.
- To turn on/off the subtitle function, press button on your remote control and select Settings > System > Accessibility > Caption. For specific information please refer to Accessibility Features > Captions Setup in this manual.
- If you are watching a channel through an external device such as a set-top box and cable box, turn on/off the subtitle function on the external device and adjust the subtitle location on screen. For more information, refer to the user manual of external device or contact your service provider.
Note:
- Some channels may not have subtitle data. In this case, even if you turn on the subtitle function, subtitles are not provided on TV screen.
The channel list sorting is lost after several days, or previously deleted channels return in the channel list.
- Make sure that you have not reset the TV to factory default before. Resetting the TV will reset all your user settings.
- Check if the channels in the channel list have updated or your subscription expires.
- Re-scan channels to find lost channels in your channel list. For specific information please refer to Enjoy Live TV > Channel Scan in this manual.
I want to put channels in order of preference.
- You can edit the order of channels to your preference or you can add channels that you like to the favorite list. For specific information please refer to Enjoy Live TV > Channel Edit > Edit Channel List or Edit Favorite Channel List in this manual.