Apps Issues
Choose the issue your TV occurs.
Apps cannot be installed, opened, updated or uninstalled.
If you have just turned on the TV, please wait a while until the TV's setup is ready.
You can only install apps that are compatible with the TV. We recommend to Install an App. The apk files downloaded from the Internet may not be installed on the TV.
You can only delete apps that you have installed to the TV. Factory-installed apps cannot be deleted.
See Number 1, 2, 3 in Common solutions to apps issues.
The app exits itself.
See Number 2 in Common solutions to apps issues.
It is freezed or not smooth while using an app. Its image quality is poor.
Exit the app and then open it again.
Uninstall and reinstall the app. For specific information please refer to Benefits of Smart TV > Using Apps in this manual.
See Number 1, 2, 3 in Common solutions to apps issues.
Problems occur when using Browser to stream videos.
Exit the Browser and then open it again.
See Number 1, 2 in Common solutions to apps issues.
The app language is different from the TV menu language.
The language in an app could be different from the TV menu's language because they may be separately set up. You can change the language in the app's settings. Please note that whether you can change the language in an app depends on the app's service provider.
Common solutions to apps issues
Check whether there are network issues with your TV.
The storage is insufficient. Try to clear cache or uninstall uncommonly used apps. You can clear cache for browser and apps. This will permanently remove all the user data and temporary files.
The service of the app may not be available currently. Try using apps later.